HELP & QUESTIONS (FAQ)
We’re here to make your shopping experience smooth and effortless.
Orders
How do I place an order?
Simply select your preferred item, choose your size, and click “Add to Cart.” Proceed to checkout and complete your payment securely. Once confirmed, your order will be processed immediately.
Can I change or cancel my order after placing it?
Orders are processed quickly to ensure fast delivery. If you need to make changes, please contact us within 2–6 hours of placing your order.
Shipping & Delivery
How long does delivery take?
Orders are processed within 24–72 hours. Delivery typically takes 3–7 business days depending on your location.
Do you ship nationwide or internationally?
We currently ship within Nigeria and selected international locations (if applicable). More regions will be added soon.
How can I track my order?
Once your order is shipped, you will receive a tracking update via email or WhatsApp.
Returns & Exchanges
Can I return an item?
Yes. Items can be returned within 7 days of delivery, provided they are unused, unworn, and in original condition.
Do you offer exchanges?
Yes, we allow size or product exchanges if available. Customers are responsible for return shipping unless the item is defective.
Product & Sizing
How do I choose the right size?
Each product includes a size guide. We recommend checking it carefully before placing your order. If unsure, contact us for assistance.
Are your products true to size?
Yes, our items are designed to match standard sizing. However, fit may vary slightly depending on the style.
Payments
What payment methods do you accept?
We accept secure online payments including debit/credit cards and other supported payment options at checkout.
Customer Support
How can I contact you?
You can reach us via email or our official social media pages. We aim to respond within 24 hours.
Final Note
We value every customer and aim to provide a premium shopping experience with every order. Thank you for supporting our brand.